Customers who showed up at Boston Market on Foothill Boulevard in Rancho Cucamonga to pick up their prepaid meals on a blustery Thanksgiving morning were in for a shock.
The doors to the restaurant were closed. A sign outside read: “No employees showing up today… we are unable to fulfill the orders! We are sorry!”
Boston Market is investigating why that happened, company spokesman Slaton Smith said in a statement.
“We are in the process of refunding the Thanksgiving order(s) of every guest impacted by our Rancho Cucamonga location. We sincerely apologize to every guest who placed an order and came to the restaurant today,” he wrote.
Rancho Cucamonga resident Joseph Amato called the situation “pretty disappointing.” He preordered his meal last week and came to the store at 9:45 a.m. Thursday to pick it up.
“No email, nothing about anything,” Amato said. “And there’s food sitting in there, food sitting in the truck on the side, just waiting to see if someone shows up. Now it’s just everyone out here without food.
“I was really hoping to take it easy this Thanksgiving, not have to make a whole dinner for the family,” he said. “Now I have to find a Plan B.”